Fundamental in our approach to delivery is the Single Point of Contact (SPOC) help desk organization. Customers access one web site or phone number for all technical service needs, throughout North America. The SPOC provides direct and quick access to all major OEMs as well as our nationwide network of service delivery professionals.

Our state of the art call management application is the backbone enabling the flexibility in our support processes. Key functions within our system include call tracking, customer asset inventory, spare parts management (MCSS and customer owned), warranty management, and a full suite of logistics functions. All information regarding a customer transaction is securely available across the internet.

The consistent communication with our customers, technicians, partners, and management team are key to successful IT Service and Support.  With real-time Service Level tracking, all customer calls are managed and reviewed, regardless of geographical location.  For additional information or an on-line demonstration of our ePortal customer features, please select Send an Inquiry.