Service reporting should be more than SLA management and call lists.  With the release of MCSS's Reporting Version 3.0, our customers now have an interactive view of information that is critical in making infrastructure decisions designed to lower the over cost of technology asset ownership. 

The exchange of timely and accurate repair information is considered by our customers as one of the most important outputs of a service relationship. We believe that true partners not only deliver guaranteed service levels, but also provide their customers information designed to facilitate informed infrastructure management decisions. Our service processes and technologies are designed to provide extensive and easily customized reports to meet the information requirements of our customers.

As an on-site technical resource, we have an opportunity to learn and document much information during each service visit. Inherent in our support processes are many principles of asset management. When coupled with our SPOC processes and extensive reporting system, the result is Actionable Information™ that is often used to address specific issues and opportunities for direct cost savings. The reporting is provided in a unique electronic and interactive format, allowing our customers ease of customization and distribution across the enterprise.

Given our support of over 3,000 customer locations, consisting of hundreds of thousands of IT assets, in over 38 states, the information we track and share with our customers related to IT infrastructure performance is unparalleled in the industry. Our customers have derived significant savings based on the Actionable Information™ we provide that was otherwise unavailable to their organizations.

To learn more about saving IT dollars through our service offerings and to see a demonstration of Reporting Version 3.0, please select Send and Inquiry.