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With
more than 25 years experience in the IT services business,
our organization has delivered many high-end customer engagements.
Our Professional Service offerings are often leveraged by
small, medium, and large businesses throughout North America.
We work diligently to remain current in the ever-changing
technology industry, to assist and lead our customers in growing,
securing, and managing their businesses.
Security
& Managed Network Services
Small,
Medium, and Large businesses all need a cost/effective way
to ensure the ongoing protection and availability of their
networks, and ultimately their business. On a national
basis, the SMB market experiences approximately 2 hours of
interruption each week, impacting their productivity,
business, and even the bottom line. Our managed
services practice coupled with a strong concentration on security
is designed to eliminate up to 80% of the emergency calls
many organizations make for the same or often less than what
organizations are currently paying.
For organizations seeking assistance with the security
of their network, our security practice focuses on the prevention
of, and recovery from, un-authorized disruption, modification,
disclosure, or use of information, whether accidental or intentional.
The protection of critical corporate information includes
the integrity, confidentiality, and availability of business
systems and information.
We
view information protection as an ongoing process, as opposed
to a series of one-time events. In working with enterprises
of all sizes, we will assess your current security infrastructure,
recommend or make corrective actions, educate key customer stakeholders,
and perform ongoing management activities to assist in addressing
the consistency of the results.
Over the years, M/C Service Solutions and our parent company
O/E Systems, Inc. have performed many network designs, installations,
and upgrades. Below is a series of customer case studies
that reflect a sample of our experiences.
We bundle the right people, processes and tools to ensure success.
Leveraging strong partnerships with key technology vendors ensures
that our professionals have the knowledge to recommend cost/effective
technology solutions for our customers. Several key technology
partners include:
To view a list of all business partners, please refer to
our Strategic Partner page. |
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Project
Management
The key to successful technology projects
rests in the quality and experience of the project management
function. We have over 20 years experience in managing both
large and small engagements, nationally. Our dedicated team
of customer project managers have more than formal training,
they have years of technical hands-on and project management
experience. Our project management services can be bundled
with other offerings or purchased on a stand-alone basis.
Supported by a strong project management discipline, we work
closely with our customers to define and balance the project
scope, timeline, resource requirements, quality objectives,
and the key performance indicators necessary to measure and
ensure success.
Typical
deliverables of our project management engagements include:
- Project
plan
- Risks
and Issues documentation and management
- Team
and Steering Committee status reports, concentrating on
the critical actions and issues necessary to manage the
engagement and risk
- Key
Performance Indicators
Deployment and End-of-Life Services
To simplify the rollout of new technologies into existing
environments or new businesses, we offer a suite of deployment
services, facilitating a full turn-key approach or menu-based
model customized to individual requirements. Whether managing
an organization-wide deployment or a simple lease return,
our services are easily customized to meet your requirements
and schedule. Our deployment services are available throughout
North America and managed by our Single Point of Contact organization.
A summary of our deployment services include:
- Desk-side
deployment of hardware and/or software
- Deployment
of high-end networking and WAN configurations
- Warehousing,
integration, staging, and logistics for nationwide technology
rollouts
- Specialized
lease return processing, including detailed technical analysis
of systems to leading lessor requirements through our
proprietary Precertification program
- Image
management
- Certified
end-of-life equipment disposal or resale/donation services
At
M/C Service Solutions, our Help Desk service level agreements
give customers the priority support they need with on-site support
services, computer maintenance, and maintenance program design.
We provide computer and printer repair services for HP, Lexmark,
IBM, Dell, and a variety of other manufacturer products. Our
service area covers all of North America with current customer
locations in nearly all major markets in the US, including,
Michigan, Ohio, Indiana, Illinois, New York, California, Texas,
and Florida.
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