Strategic Partners
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Quality partnerships with technology vendors, service organizations, as well as with the community are critical success factors in our business.  Our key partners are described below, with links to their websites.  We continuously seek to expand our relationships with high-quality technology and service organizations.  Please select the Send an Inquiry option for additional information pertaining to partner opportunities with M/C Service Solutions.

Technology Partners
We maintain a high-level of commitment to product vendor strategies, ensuring that we understand new technologies and maintain the required level of knowledge and certification to properly assist our customers in addressing their technology needs. Our key technology partners include:

     

Service Partners
M/C Service Solutions manages a network of service partners who perform a variety of on-site services to our customer base throughout the United States, Canada, and Mexico. As our customer's Single Point of Contact, we strive to continuously expand our product and geographical coverage's. We seek to further expand our network with organizations willing and able to commit to guaranteed service levels with skill sets including A+, warranty authorizations, and other higher-end certifications including Cisco, Microsoft, and Novell. If your organization is interested in partnership with M/C Service Solutions, please select the Send an Inquiry option or contact our toll-free hotline at (800) 451-4429.

A summary of our strategic service partners include:

Ingram Micro Service Network – provides SLA-based relationships with over 8,000 certified technicians in nearly every North American market. We actively participate on the IMSN Service Advisory Council, assisting in the strategic direction of the network in addition to ensuring consistent quality of delivery.
   
Second Wind PCs – As a sister company to M/C Service Solutions, we partner with Second Wind PCs to gain access to a large inventory of out-of-warranty replacement units and parts in support of our customer SLAs. Second Wind PC’s sells thousands of refurbished systems a month and their services are available online at www.secondwindpcs.com.
   
Re.source Partners – To assist M/C Service Solutions in delivering end-to-end lifecycle services, we have defined a relationship with Re.source Partners to address IT equipment recycling, used equipment remarketing, and other end-of-life asset management requirements. They provide a certified and documented process to ensure that customer assets are properly handled in an environmentally proper manner. For additional information on Re.source Partners, please visit their web site at www.re-sourcepartners.com or contact M/C Service Solutions to develop a turnkey deployment program.

Community Involvement

Supporting our local community, M/C Service Solutions is active many organizations.  Please visit their webs sites or contact us for additional information.

Automation
Alley

Detroit Regional Chamber of Commerce
Economic Club of Detroit Digital Drive

 


 

With all of our services at M/C Service Solutions, our customers receive the priority support they need with Help Desk service level agreements that provide on-site support services, computer maintenance, and maintenance program design. We provide computer and printer repair services for HP, Lexmark, IBM, Dell, and a variety of other manufacturer products. Our service area covers all of North America with current customer locations in nearly all major markets in the US, including, Michigan, Ohio, Indiana, Illinois, New York, California, Texas, and Florida.

 
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