|
Does
your company have multiple locations, crossing several states?
Do you know the true cost of technology maintenance?
Are you looking for a partner that will look and feel like
an extension of your technical team?
Then look no further. Our distributed technology service
and support programs meet nearly any customer requirement. Regardless
of the program selected, each is supported by a series
of best practices and supporting activities. Click
on each item below to learn more about our service programs
and industry leading features.
P remium
– the Premium Program is a fixed price solution for
all infrastructure repair needs, throughout North America.
Our customers who desire a predicable monthly expense for
all supported assets appreciate this program. A key attribute
of this program is that we cover any asset, regardless of
warranty status, without a physical inventory requirement.
As a third-party maintainer, we support nearly every make
and model of distributed IT assets. Business operations that
require same-day or next-day return to service guarantees
often conclude this program as the most cost/effective solution
available.
Value
– Our Value Program appears on the surface to closely
resemble a standard Time and Materials program. But what appears
on the surface is not always the whole story. Most competing
products do not provide the service level commitment, extensive
reporting, manufacturer independency, and warranty status
flexibility as inherent within the M/C Service Solutions Value
Program. Organizations that do not require a same-day return
to service, but do desire same-day or next-day on-site performance
will find our Value Program to be one of the most cost/effective
and flexible options available in the market.
Project
Services – As your trusted feet on the street, many
customers desire our resources who are familiar with their
unique support requirements, people, and processes, to lead
or assist in the delivery of planned technology changes. We
have significant experience in nationwide rollouts of desktops,
printers, servers, WAN infrastructure, and software image
modifications. Our project management offering is described
in detail within our Professional Services area.
Long-term
Staff Augmentation – Should your organization desire
a long-term and dedicated on-site commitment with access to
all of our standard service infrastructure features, then
look no further. We offer long-term engagements for a variety
of skills including, desktop support, system engineering,
and project management.
Specialized
/ Additional Services - In addition to our standard
programs outlined above, we often provide additional services
to our customers, including:
- Installation,
Move, Add, Change (IMAC)
- Organizational
or departmental moves
- Software
image management
- Warehousing
for deployment or support needs
- End-of-life
certified disposal and/or resale activities, often coupled
with technology refreshes to deliver a turnkey operation
- Depot
walk-in programs
With
all of our services at M/C Service Solutions, our customers
receive the priority support they need with Help Desk service
level agreements that provide on-site support services, computer
maintenance, and maintenance program design. Repair services
cover computer and printer repair services for HP, Lexmark,
IBM, Dell, and a variety of other manufacturer products. Our
service area covers all of North America with current customer
locations in nearly all major markets in the US, including,
Michigan, Ohio, Indiana, Illinois, New York, California, Texas,
and Florida.
|
